What are you buying?
How is it delivered?
The service purchased is a digital advertising package. It is not physical shipping, app tokens or a retail sale priced per sapling.
Last updated: 5 September 2026
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Drafts and orders
Until you save, placement stays in the open browser form. Save draft records your campaign on the server; it does not itself start payment or publication. Pay first saves your changes and takes you to the order summary. The final total and currency are displayed before payment; later catalogue changes do not affect your verified order.
Digital delivery
Once payment is verified through iyzico, your placed saplings are delivered to the app map. The normal publishing target is 2–3 hours. Contact support if a technical interruption or review is involved. No physical product is shipped. Delivery, network and location/zoom conditions mean it may not appear on every device at exactly the same moment.
Advertising and planting are separate processes
An advertising point is not the coordinates of a planted tree. When a community user claims a sapling, an impact order is sent to the planting partner. A SmilesPlanet certificate is created in the app; provider notifications and project information may arrive separately. Physical planting location and timing depend on the relevant project.
Changes and cancellation before payment
You can edit or delete an unpaid draft. After payment, advertising text, logo and link may change, but confirmed sapling quantity, coordinates and past payments cannot be rewritten. Create a new draft for different placement or a new package.
Withdrawal and refund requests
For distance service contracts entered into as a consumer, there is a 14-day right of withdrawal from the date the contract is concluded, subject to statutory exceptions. Purchases for commercial/professional purposes may follow a different legal regime. Being a digital service does not by itself remove all refund rights. Acceptance of general terms alone is not interpreted as consent to early performance or a waiver of the right of withdrawal.
If something goes wrong
For duplicate/incorrect charges, an undelivered service or a withdrawal/cancellation request, email team@beyondend.dev with your campaign/order reference and an explanation. Do not send full card numbers or security codes. Legally required refunds are processed under the applicable timing and payment-method rules; withdrawal refunds for service contracts are subject to the statutory 14-day period from notification. Your bank’s posting time may vary. Payment and service responsibilities are assessed separately, without taking back distributed saplings.
Seeking a remedy
These terms do not remove mandatory rights. In disputes, you retain the right to apply to a consumer arbitration committee, consumer court or other competent authority under the applicable law.